Terms of Service
Effective Date: April 22, 2025
Welcome to www.alkeye.com, the official website of alkeye. This site is operated through Squarespace. By accessing or using our website, purchasing a product, or interacting with our services, you agree to be bound by these Terms of Service. Please read them carefully.
1. Overview
These Terms govern your use of the Alkeye website and all related services. By using this site, you agree to comply with and be legally bound by the following terms. If you do not agree, please do not use our services.
2. Product Descriptions
We strive for accuracy in our product descriptions, photos, and pricing. However, due to the handmade nature of our pieces and the use of natural materials, each item is unique and may vary slightly in color, shape, and size.
We reserve the right to correct errors or update product details at any time without prior notice.
3. Orders & Payment
All payments are processed securely via Squarespace-integrated payment providers). By placing an order, you confirm:
All order details are accurate
You are authorized to use the selected payment method
You accept all pricing and shipping costs at checkout
4. Shipping & Delivery
Orders are shipped from Bahrain. We offer both domestic and international shipping. Estimated delivery times vary based on location and courier service.
We are not responsible for delays caused by couriers, customs, or incorrect shipping addresses provided by the customer. Once a package is marked as delivered, responsibility passes to the customer.
5. Returns & Exchanges
Due to the handmade and personal nature of our jewelry, all sales are final.
However, if your item arrives damaged or incorrect, please contact us within 7 days of delivery at contact@alkeye.com. We’ll do our best to resolve the issue through a replacement or store credit, depending on availability.
6. Warranty
We offer a 14-day limited warranty from the date of delivery, covering manufacturing defects such as broken clasps, faulty closures, or structural flaws under normal wear.
This warranty does not cover:
Normal wear and tear
Tarnishing or fading due to water, perfume, or chemical exposure
Loss, theft, or damage caused by improper use or neglect
Custom or personalized items
To initiate a warranty claim, email contact@alkeye.com within 14 days of delivery with your order number, a description of the issue, and clear photos of the item. If approved, we’ll offer repair, replacement, or store credit based on availability.
7. Intellectual Property
All designs, logos, images, product names, and written content on this site are the property of alkeye and may not be copied, reproduced, or distributed without written permission.
8. User Conduct
You agree not to misuse this site or engage in any unlawful behavior, including but not limited to:
Attempting to hack or breach site security
Impersonating others
Sharing misleading information or content
Harassing staff or other users
9. Privacy
Your use of this website is also governed by our Privacy Policy, which outlines how we collect and protect your data through Squarespace and trusted third-party services.
10. Limitation of Liability
Alkeye is not liable for any direct or indirect damages arising from use of our website or products. Our total liability is limited to the purchase price of the product in question.
11. Governing Law
These Terms shall be governed by the laws of the Kingdom of Bahrain, without regard to conflict of law principles.
12. Changes to These Terms
We reserve the right to update or modify these Terms at any time. Any changes will be posted on this page with the revised effective date. Continued use of the site constitutes acceptance of those changes.
13. Contact
For questions, concerns, or support, please contact:
alkeye
Email: contact@alkeye.com
Website: www.alkeye.com